Avaya Aura® Contact Center Administration Exam (3300) Free Practice Test

Question 1

An agent In Avaya Aura Contact Center steps away from the phoneset without logging out or going into Not Ready- Upon return. It is discovered that the telephone has been logged out.
What is the most likely explanation?

A. The "Longest Idle since Login" expired, logging out the telephone.

B. The "Longest Idle since Last ACD/CDN" calls expired, logging out the telephone.

C. The Call Presentation Class "After Call Break for N seconds" was enabled for this telephone, and the telephone was forced logged out.

D. The Call Presentation Class "Return To Queue" was enabled for this telephone, a call was presented and returned to the queue while the agent was away and the Logout option was assigned for After "Return to Queue, Make Phone set".

Correct Answer: D

Question 2

A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.
Given the following section of script:
IF DNIS = SOOO THEN QUEUE TO SKILLSET customer_service
WAIT 2
ELSF
QUEUE TO SKILLSET general_lnfo
WAIT 2
END IF
QUEUE TO SKILLSET backup_sklllset WAIT 2
Which statement describes what will happen to a caller encountering this section of script?

A. Callers with DNIS 5000 will queue to customer_servlce, all other calls will queue to backup_skillset.

B. Callers with DNIS 5000 will queue to customer_service, all other callers will queue to general_info and backup__sklllset.

C. Callers with DNIS 5000 will queue to customer_service and backup_skillset and all other calls will queue to general_info.

D. Callers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers will queue to general_info and backup__skillset.

Correct Answer: D

Question 3

X customer with Avaya Aura Contact Center wants to create variables for use In script and flow applications.
What are the limitations of creating global and call variables?

A. No stated maximum to global variables, maximum 100 call variables

B. Maximum 100 global variables, No stated maximum to call variables

C. Maximum 1000 global variables, maximum 100 call variables

D. Maximum 100 global variables, maximum 100 call variables

Correct Answer: B

Question 4

Which statement is true about the Contact Center Management Administration function that is provided by the Avaya Media Server (Avaya MS)?

A. It creates an Avaya MS conference and anchors customer calls, announcements, and agent calls to the Avaya MS conference.

B. It supports the- Active Directory link to the Computer Telephony Integration (CTI) agent.

C. It links the Communications Control Toolkit Server to the Contact Center Management Administration.

D. It supports the Avaya Aura Agent Desktop.

Correct Answer: A

Question 5

A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?

A. Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.

B. Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.

C. Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

D. Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

Correct Answer: C

Question 6

You just installed a new Avaya Aura Contact Center (AACC) Installation and you need to configure it to talk to the Avaya Media Server (Avaya MS).
Which configuration options do you needed to configure to accomplish this?

A. CONs (Route Points) and Skillsets

B. Media Servers and Routes

C. Routes and Contact Types

D. Media Servers and Media Service and Routes

Correct Answer: D

Question 7

A supervisor In an Avaya Aura Contact Center SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:
GIVE IVR WITH VXML TREATMENT voicexml PARAMETERS
What are two Inputs after the PARAMETERS command? (Choose two.)

A. GIVE IVR WITH VXML TREATMENT

B. Numberofdigits

C. _c_play_and_collect

D. ASSIGN "please enter account number.wav"

E. prompttoplay

Correct Answer: B,E

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Avaya Aura® Contact Center Administration (3300) Free Practice Test