Avaya Aura® Call Center Elite Implementation Exam (7392X) Free Practice Test

Question 1

Refer to the exhibit.

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

A. The call will queue to skill 1

B. The call will be routes to 2048

C. The call will be routed to 2049

D. The call will be disconnected

Correct Answer: B

Question 2

If an agent has the skills to handle one call:

Under the skill level handling preference, which of the calls will the agent handle first?

A. Call 2

B. Call 4

C. Call 3

D. Call 1

Correct Answer: B

Question 3

How can an Installer Identify If a customer has the Avaya Aura Call Center Elite package?

A. Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.

B. Check the System-Para meters Customer Options Form and search for the Call Center Elite field.

C. Check the Feature-Related System Parameters and search for the Call Center Elite field.

D. Check the System-Parameters Customer-Options Form and search for the EAS field.

Correct Answer: B

Question 4

Which two Vector Variable types are strictly global in scope? (Choose two.)

A. value

B. collect

C. dow

D. Stepcnt

E. ani

Correct Answer: B,E

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Question 5

What provides built-in real-time and historical reporting capabilities for the call center, Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups?

A. Basic Call Management System (BCMS)

B. Service Level Maximizer (SLM)

C. VuStats

D. Automatic Number Identification (ANI)

Correct Answer: A

Question 6

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

A. It provides options for selecting among available agents with the same skill.

B. It enables recorded announcements to be played to incoming calls.

C. It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

D. It improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.

E. It provides basic reporting on Vectors, Agents, and Trunk Groups.

Correct Answer: A,D

Question 7

Refer to the exhibit.

The diagram shows three VQNs, with VDN override and VDN variables. The call first arrives into VDN 1 and ends up on VDN 3.
Which announcement is played at step five?

A. 1003

B. 1001

C. 2002

D. 3003

Correct Answer: D

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Avaya Aura® Call Center Elite Implementation (7392X) Free Practice Test