Avaya Aura Call Center Elite and Call Center Elite Multichannel Support (7491X) Free Practice Test
Question 1
In TTrace Console, a customer wants to change the Call Center Elite Multichannel server they are monitoring.
In which menu in the TTrace Console does the customer need to change this setting?
In which menu in the TTrace Console does the customer need to change this setting?
Correct Answer: A
Question 2
A customer wants to archive their log files using the Ttrace Log2Zip application Which setting can they choose to archive their files?
Correct Answer: A
Question 3
Refer to the exhibit.
Based on the agent idle time and call flow in the exhibit, to which location will the call be queued?
Based on the agent idle time and call flow in the exhibit, to which location will the call be queued?
Correct Answer: D
Question 4
A Call Center Elite installation handles approximately 50 calls per hour using 30 agents.
You want to expand the Elite installation to double the capacity of calls with 20 agents in another city.
Which type of installation should you use when installing a remote Call Center Elite instance?
You want to expand the Elite installation to double the capacity of calls with 20 agents in another city.
Which type of installation should you use when installing a remote Call Center Elite instance?
Correct Answer: C
Question 5
A customer with multiple locations wants to effectively balance the call load among agents at the various sites.
Which call center feature can provide this capability?
Which call center feature can provide this capability?
Correct Answer: B
Question 6
You have Avaya Aura Call Center Elite Multichannel installed on a Windows 2012 Server.
How do you locate server application events?
How do you locate server application events?
Correct Answer: A
Question 7
A call center has four agents:
Agent 1 has experience with Sales and French.
Agent 2 has experience with Sales and English.
Agent 3 has experience with Support and English.
Agent 4 has experience with Sales and is bilingual in English and French The first call comes in requiring sales assistance in English and a second call comes looking for Sales in French.
Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?
Agent 1 has experience with Sales and French.
Agent 2 has experience with Sales and English.
Agent 3 has experience with Support and English.
Agent 4 has experience with Sales and is bilingual in English and French The first call comes in requiring sales assistance in English and a second call comes looking for Sales in French.
Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?
Correct Answer: A