Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation Exam (7391X) Free Practice Test

Question 1

A call is routed to a vector that includes the following command:
Adjunct routing link 6
Which Elite Multichannel component handles the adjunct step for the vector?

A. the Task Director

B. the Media Director

C. the Configuration Server

D. the Call Routing Server

Correct Answer: D

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Question 2

The Avaya Aura Call Center Elite Multichannel system administrator wants to restrict the agents that can be monitored by a supervisor to specific, defined groups.
Where are the groups defined?

A. In the ASContact Database

B. In the Elite Multichannel Control Panel

C. In the ASMS Control Database

D. In the Supervisor Dashboard

Correct Answer: C

Question 3

Which component provides audio support in Avaya Aura Call Center Elite?

A. S8300 Server Blade

B. Communication Manager

C. Avaya Aura Media Server

D. System Manager

Correct Answer: C

Question 4

Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?

A. Adjunct Routing

B. Network Call Redirection

C. Network Call Transfer

D. Look-Ahead Interflow

Correct Answer: D

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Question 5

Which two roles do vector DNs or VDNs play in a call center? (Choose two.)

A. They route calls by pointing to a vector

B. They interpret the skills an agent has

C. They ensure that agents can originate and terminate calls

D. They define the call flow through the call center

E. They pass parameters to the vector for processing

Correct Answer: A,E

Question 6

Which statement about real-time reports is true?

A. Queue reports can include information about telephony contacts only

B. Telephony-based reports include Agent, Device, and Vector

C. Agent reports can include information about voice and multimedia contacts

D. Queue reports can include information about voice and multimedia contacts

Correct Answer: C

Question 7

The Voice Work Item is based on which system parameter feature of the Communication Manager?

A. Universal Call ID (UCID)

B. Expert Agent Selection (EAS)

C. Hunt Groups

D. Vector DN

Correct Answer: A

Question 8

The IP services that form on Communication Manager are configured to integrate with which components?

A. XML Server and the multimedia database

B. Multichannel Agent Desktop with plugins

C. Application Enablement Service with CTI

D. Avaya Aura Media Server with media files

Correct Answer: C

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Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation (7391X) Free Practice Test