A. Delay for process availability simula-tion set to 150 days.

B. Delay for process simula-tion set to 5 months.

C. Delay for state simula-tion set to 5 months.

D. Delay for steady state simula-tion set to 150 days.

A. There is at least one case in the business process that does not allocate the Field Tech Resource. The pool of available Field Tech Resources can be reduced to 1 to eliminate resources that are never allocated to the process. This will not affect the Average Shortage Duration value.

B. There is at least one case in the business process that does not allocate the Field Tech Resource, however there are also multiple concurrent process instances that are allocating the resource concurrently and are competing for the resource. The pool of available Field Tech Resources can be increased to reduce the Average Shortage Duration and the Average Quantity Allocated would remain the same in subsequent simula-tions.

C. There are too many Field Tech Resources available to the process, as the sum of all Field Tech Resource allocations to activities in the process divided by the total number of process instances is less than one. This indicates that some Field Tech Resources are never allocated the business process.

D. There is at least one case in the business process that does not allocate the Field Tech Resource, however there are also multiple concurrent process instances that are allocating the resource concurrently and are competing for the resource. The pool of available Field Tech Resources can be increased to reduce the Average Shortage Duration and the Average Quantity Allocated would increase to a value close to 1.0 units.

A. Create operator and manager roles and additional business logic in the model to accomplish this scenario. Then simulate the process.

B. Create operator and manager roles and then allocate them to the Take Call activity. Then simulate the process.

C. Create an operator role and manager individual resource and then allocate them to the Take Call activity. Then simulate the process.

D. Create operator and manager resources and then allocate them to the Take Call activity. Then simulate the process.

A. Use classifier to indicate sales and marketing.

B. Include sales and marketing as part of the task name.

C. Assign role as sales and marketing.

D. Use organization attributes.

A. Use an aggregated process measure that evaluates the location based on the business item attribute.

B. Define a custom expression that evaluates process instances over time.

C. Define a custom Key Performance Indicator (KPI).

D. Use a predefined business measure template based on a business item attribute.

A. Set 7 hours for maximum simula-tion duration.

B. Set process availability starts at 10 o'clock in the morning.

C. Set 2 hours for the Delay for steady state simula-tion.

D. Set process availability ends at 5 o'clock in the afternoon.

A. Process collaborations

B. Business vocabularies

C. Process Advisor

D. Process maps

E. Process walkthrough

A. The same as the resource with the longest time required.

B. The duration set for the task processing time.

C. The same as the resource with the shortest time required.

D. The sum of all the resource time required.

A. 1. Define an aggregation function.
2. Define calculation details deferring the instance metric creation.

B. 1. Define an instance metric with a fully specified expression for calculation.
2.Define an aggregation function.
3.Base aggregate metric on the instance metric.

C. 1. Define an aggregation function.
2. Define an instance metric with a fully specified expression for calculation.

D. 1. Define an instance metric that is based on a user defined business measure template.
2.Define an aggregation function.
3.Base aggregate metric on the instance metric.