Applying Cisco Specialized Business Value Analysis Skills (820-424) Free Practice Test

Question 1

Which two items are described as part of a business scenario? (Choose two.)

A. Changes in technologies over the past year

B. Job history of key management personnel

C. A crisp description in business and architectural terms

D. A step-by-step description of a business event

Correct Answer: C,D

Question 2

Which two options are desired outcomes of presenting a workshop? (Choose two.)

A. establish a consensus among a group of stakeholders

B. understand the opinions of specific stakeholders

C. brainstorm ideas

D. disseminate information

E. present findings and gain acceptance to move forward

Correct Answer: C,D

Question 3

Which three options are business benefits that may be realized from the implementation of business outcomes focused technology intervention? (Choose three.)

A. An increase in the proportion of services delivered in the cloud

B. Improved customer relationships

C. Reduced time to market for new products

D. Reduced number of servers required in the data

E. Improved communications between departments

F. Reduced technology management overhead

Correct Answer: B,C,E

Question 4

What relieves a customer's pain points and directly enables business results?

A. Industry best practice Business Model Canvas

B. Analysis of a customer's value chain

C. Cisco Validated Designs

D. An IT solution aligned to customer needs

Correct Answer: D

Question 5

Which two options are examples of external sources of information about a customer organization? (Choose two.)

A. A corporate organization chart provided by the customer's HR department

B. An internal briefing from your company's customer account manager

C. An interview of the customer's CFO published on cfo.com

D. An annual report and accounts on the customer's web site

E. A Gartner Magic Quadrant for the customer's industry

Correct Answer: C,E

Question 6

Which is the most effective way to assess sales team benefits from an enhanced wireless and security infrastructure?

A. Follow a structured evaluation plan to capture data on productivity, effectiveness, and improved controls.

B. Ask the sales leader to define the productivity improvement gain they need to gain support for a business case.

C. Analyze the work patterns for the top 15% of users according to network access volume.

D. Interview a random set of users, and ask for their informal estimate of time savings.

Correct Answer: A

Question 7

Which behavior is appropriate when discovering requirements?

A. End meetings earlier than planned to show a sense of urgency

B. Actively listen to the customer's comments and effectively take notes

C. Answer customer questions with details and numbers to convince them you have a good idea about the solution to offer

D. Avoid taking notes, since you can always return for a follow up

Correct Answer: B

Question 8

Which two options may inhibit organizational change and adoption'? (Choose two.)

A. Business requirements are complex

B. A culture that embraces change

C. Tangible and well defined benefits

D. Benefits are hard to understand

Correct Answer: A,D

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Cisco Applying Cisco Specialized Business Value Analysis Skills (820-424) Free Practice Test