Avaya APDS Customer Experience Manager Online Test (#3C00120A) (3C00120A) Free Practice Test
Question 1
Which Avaya Aura@ Workforce Optimization packages are licensed on a per agent seat basis? (Select three.)
Correct Answer: A,B,C
Question 2
Which of the following applications/solutions in the Experience layer are supported by Avaya Control Manager? (Select three.)
Correct Answer: A,C,D
Question 3
DRAG DROP
Match the Avaya Aura@ Orchestration Designer Professional Service to the correct Service
Category. (For each Service on the left, drag the corresponding Service Category from the right)
Match the Avaya Aura@ Orchestration Designer Professional Service to the correct Service
Category. (For each Service on the left, drag the corresponding Service Category from the right)
Correct Answer:
Question 4
Which are four products, applications, or solutions that reside within the Customer Experience Management (CEM) Experience Layer? (Select four.)
Correct Answer: A,B,D,E
Question 5
Which are software component provided by the Avaya Contact Flow Analytics turnkey solution? (Select three.)
Correct Answer: B,D,E
Question 6
Avaya Professional Services has several offers to assist customers with Data Source Integrations for Avaya Aura@ Workforce Optimization, which are four Avaya product integration offers? (Select four.)
Correct Answer: D,E,F,G
Question 7
Avaya is bidding for a telecommunications project with the Government of India ("GOI") through one of its Partners. The GOI official who is in charge of the tender requests that the Partner arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process which authorizes the concerned department to undertake a capability study of all the bidders. The Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a demo of our core offerings. At the end of the demo, Partner and Avaya serve refreshments i.e. tea/coffee and biscuits for the GOI team.
Have the Partner and Avaya conducted themselves in compliance with Avaya policy?
Have the Partner and Avaya conducted themselves in compliance with Avaya policy?
Correct Answer: A
Question 8
Which Proactive product or solution must have RT_Socket installed for skill-based pacing for campaigns? (Select one.)
Correct Answer: C
Question 9
HOTSPOT
Match the Customer Experience Management (CEM) Layer on the right to the proper description on the left, (for each description on the left, select the corresponding product from the drop-down list on the right.)
Match the Customer Experience Management (CEM) Layer on the right to the proper description on the left, (for each description on the left, select the corresponding product from the drop-down list on the right.)
Correct Answer:
Explanation:
1. Interaction Layer
2.Performance Layer
3.Experience Layer
4.Design Layer
5.Management Layer