A. Create Work Order and two Work Order Line Items, each Work Order Line Item has one Service Appointment: one Service Appointment (Multi Day) for installation, and one Service Appointment for Training. Leverage 'Complex Work' to ensure the training is done after the installation

B. Create Work Order and two Service Appointments: one Service Appointment (Multi Day) for installation, and one Service Appointment for training. Leverage 'Complex Work' to ensure the training is done after the installation

C. Create Work Order and two Work Order Line Items, each Work Order Line Item has one Service Appointment: one Service Appointment (Multi Day) for installation, and one Service Appointment for training. When the installation Service Appointment is scheduled, update the training Service Appointment so the 'Earliest Start Date' is the day after the 'Scheduled End Date' of the installation Service Appointment

D. Create two Work Order Line Items, with parent-child dependency. Each Work Order Line Item has one Service Appointment: The parent Work Order Line Item has one Service Appointment (Multi Day) for installation, and one Service Appointment for training. Leverage Crews and add a Training resource as a Crew Member on the last day of the Service Appointment

A. Individual Service Resources in the Gantt

B. Multiple Service Appointments in the Appointment list

C. Individual Service Appointments in the Appointment list

D. Multiple Service Resources in the Gantt

E. Child Service Territories in the Gantt

A. Capacity Based Resources can be assigned to Service Appointments that have a Scheduling Dependency

B. Complex Work does not support Capacity Based Resources

C. Crews can be Capacity Based Resources

D. Multi-Day Work does not support Capacity Based Resources

A. From the 'Dispatcher Console', after pressing 'Schedule' action, select 'Include Assets'

B. On the Asset record, set the Boolean field 'Use for Scheduling' to 'True'

C. The customer will need to purchase licenses for the Assets and then set them up as Service Resources

D. Add the Asset as a lookup on the Service Appointment being scheduled

A. Set the vehicle as a Service Resource, create a Work Order and two Service Appointments, one for the mobile worker and one for the vehicle, use 'Complex Work' with a dependency of type 'Immediately Follow'

B. Set the vehicle as a 'Required Product'. Once a resource is assigned to the work a 'vehicle' product will be consumed via the Field Service mobile App to indicate that this vehicle is being used

C. Set the vehicle as a 'Required Product'. Once the Work Order is created it will inherit the 'Required Product' and notify the resource that this vehicle needs to be used for the job

D. Set the vehicle as a Service Resource, create a Work Order and two Service Appointments, one for the mobile worker and one for the vehicle, use 'Complex Work' with a dependency of type 'Same Start'

A. 'Resource Preferences' are not supported in 'Complex Work' configurations

B. Configure 'Resource Preferences' in the Work Order Line Item object for the right technician and skills

C. 'Resource Preferences' are not supported for Work Order Line Items out of the box. An admin should deploy a Work Order - parent / Work Order - child relationship

D. Use 'Resource Priority' and give higher grade to resources that have the required skills

A. Knowledge on Work Orders

B. Custom Links on Work Orders

C. Knowledge on Cases

D. Attachments on Cases