Advanced Collaboration Architecture Sales Engineer (700-039) Free Practice Test

Question 1

Which statement is an important selling point for Cisco against Avaya?

A. Cisco can offer a complete end-to-end solution.

B. Cisco supports deskless workers.

C. Cisco is well respected and is the proven leader in collaboration.

D. Cisco has acquired more than 100 innovative companies.

Correct Answer: A

Question 2

Which of the following is the last step when mapping business requirements with Cisco Collaboration Architecture?

A. Map collaboration maps (diagrams) with Cisco Collaboration Architecture

B. Map business model elements with the value chain.

C. Map important technical KPIs with customer process flow.

D. Map value chain and value network with Cisco Collaboration Architecture applications

E. Map process flow tasks with the collaboration map

Correct Answer: A

Question 3

Which two services are often led by Cisco? (Choose two)

A. Maintenance services

B. Hardware replacement services

C. Software upgrade services

D. Software-based services

E. Cloud services

Correct Answer: D,E

Question 4

The customer satisfaction index is an important business Key Performance Indicator Which building block of the business model references that KPI?

A. Customer segments

B. Key activities

C. CRM

D. Channels

Correct Answer: C

Question 5

Which two options represent the critical concerns of a desktop application manager regarding Cisco Collaboration Architecture? (Choose two.)

A. I'm concerned about the reporting capabilities of your desktop collaboration application

B. I'm concerned about integration into our existing application infrastructure

C. Collaboration sounds sophisticated, but how does this support our sales force?

D. Can your Collaboration application self-diagnose problems'?

E. Implementing instant messaging can become a security threat.How secure is your Collaboration application?

Correct Answer: B,E

Question 6

Which option is a next-generation agent and supervisor desktop that offers a user-centric design to enhance customer care satisfaction along with a collaborative experience?

A. Cisco Finesse

B. Cisco Jabber

C. Cisco SocialMiner

D. Cisco WebEx

Correct Answer: A

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Cisco Advanced Collaboration Architecture Sales Engineer (700-039) Free Practice Test