Advanced Administration and Reporting of Contact Center Enterprise (500-443) Free Practice Test

Question 1

A report definition user is trying to delete an existing definition but fails. What is the cause?

A. The Report Definition is being used with an existing report.

B. The Report Definition has an incorrect Data Source configured.

C. The user does not have Read permission for this definition.

D. Another user is editing the report at the same time.

Correct Answer: A

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Question 2

What are two descriptions for JNDI? (Choose two.)

A. designed to be independent of any specific directory service implementation so a variety of directories can be accessed

B. a script that provides call routing!

C. an API that provides naming and directory functionality to applications

D. a method for querying and updating data in a database

E. an API that defines how a client may access a database

Correct Answer: A,C

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Question 3

What are two descriptions of permissions for a CUIC user or administrator? (Choose two.)

A. All of the administrative tasks of the Cisco Unified Intelligence Center solution can be administered from within OAMP.

B. Any user assigned to the System Application User can access the administration console.

C. The initial and default super user is the System Application User who is configured during installation has permission to do everything, including creating additional super users.

D. After new super users are added to the Administration console, the super user initially created during installation can be deleted.

E. The super users can manage the CUIC system like Cluster Configuration. Control Center, and Tools from any server nodes.

Correct Answer: A,C

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Question 4

ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?

A. Check if the caller DN settings on SPOG has PCS enabled.

B. Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.

C. Check if the caller DN settings on SPOG has valid PCS DN patterns configured.

D. Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.

Correct Answer: D

Question 5

What are two ways to access UCCE/PCCE Servers? (Choose two.)

A. Secure Shell (SSHW1

B. Microsoft RDP

C. ICA

D. Web browser to access Web Administration tool

E. RAW

Correct Answer: A,B

Question 6

What are two XML files that will be backed up when the Disaster Recovery System performs a cluster-level backup? (Choose two.)

A. drfDevice.xml

B. drfSchedule.xml

C. drfDeviceProfile.xml

D. drfSystem.xml

E. drfPlatform.xml

Correct Answer: B,D

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Question 7

What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?

A. 2000

B. 2400

C. 4800

D. 2500

Correct Answer: D

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Cisco Advanced Administration and Reporting of Contact Center Enterprise (500-443) Free Practice Test