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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?

A) The phone has registered to a backup IP Office.
B) The phone requires a firmware update.
C) The phone is set to Do Not Disturb (DND).
D) The phone has been restricted by the administrator.

2. A customer has an IP500 with a single PRI on their system for inbound and outbound calls. They report they are losing calls intermittently during the day. Which two applications can be used to capture the problem? (Choose two.)

A) System Monitor
B) System Status
C) Phone Manager
D) Manager TFTP log
E) Call Status

3. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Answer Pending

4. Where can you find information detailing which software versions are compatible with each other?

A) The IP Office Technical Bulletins
B) The IP Office Installation Guide
C) IP Office User Guide
D) IP Office Manager Help File

5. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?

A) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
B) "Agent1" cannot be used as a name for a CCR agent.
C) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
D) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.

Solutions: