Salesforce Certified Slack Administrator Sample Questions:

1. Tracy works on a marketing team and needs to collaborate with a marketing vendor for a new project being planned in various channels.
To ensure the project is not delayed, Tracy must approve the new member invitations. Which statement is true about roles in this scenario?

A) Tracy should use the Member role for the workspace invite and to approve new members, and she should use the Multi-Channel Guest role for the marketing vendor.
B) Tracy should use the Admin role for the workspace invite and to approve new members, and she should use the Single-Channel Guest role for the marketing vendor.
C) Tracy should use the Member role for the workspace invite and to approve new members, and she should use the Single-Channel Guest role for the marketing vendor.
D) Tracy should use the Admin role for the workspace invite and to approve new members, and she should use the Multi-Channel Guest role for the marketing vendor.

2. Incident managers at your organization use ServiceNow for incident response.
What is the benefit of integrating Slack with an app like ServiceNow?

A) Integrating an app allows third parties to access your Slack data and recommend similar apps to you in the future.
B) Integrating an app gives you a unified view into what's happening in the app natively, without ever having to leave Slack.
C) Integrating an app allows you to bypass security settings since they're not applicable in Slack.
D) Integrating an app means you never have to log in to the app natively.

3. You're an Org Admin who recently joined an organization with multiple workspaces, many of which were redundant.
You now need to create a process that will efficiently allow for new workspace requests and approvals.
What should you do?

A) Create a workflow in the #help-admins channel that requires users to provide justification for their request.
B) Post the requirements in the #general channel so that your members can see them.
C) Enable workspace creation requests via Org Settings.
D) Inform users that if they want a new workspace they should reach out to you via direct message (DM).

4. Marianne, an Org Admin, hears feedback that it's difficult for her members to find channels. She regularly receives requests in the #help-slack channel from members who accidentally created duplicate channels because they weren't aware there was already a channel on a certain topic.
Which action should Marianne's team take first to address the problem?

A) Encourage members to add a channel purpose and topic.
B) Standardize and communicate channel naming conventions.
C) Change her workspace settings to allow all members to archive channels.
D) Restrict new channel creation to admins only.

5. As an Org Admin of a large Enterprise, you perform an annual channel cleanup exercise that includes archiving, deleting, and moving channels to an alternative workspace based on set criteria.
On average, there are around 1,000 channels that meet the criteria during this cleanup.
What is the most effective way to do this?

A) Use Slack's channel management tools.
B) Take action from each channel's settings.
C) Request that each channel owner take action.
D) Utilize bulk channel lifecycle management APIs.

Solutions: