Download HDI : QQ0-301 Questions & Answers as PDF & Test Software
Updated: Jun 02, 2026
No. of Questions: 198 Questions & Answers with Testing Engine
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QQ0-301 Practice Q&A's
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HDI Service Desk Manager (SDM) Sample Questions:
1. What is a typical operational metric that is an output of Configuration Management?
(Choose 1)
A) How many CIs relate to each IT system.
B) The cost of CIs arranged by department.
C) How many CIs each department has.
D) How many CIs identified that are not authorised.
2. What is the best description of the activities of the incident management process?
(Choose 1)
A) Incident management records, documents and categorises all incidents or requests.
B) Incident management identifies the departments responsible for generating the most incidents.
C) Incident management ensures affected customers are using only approved workarounds.
D) Incident management performs root cause analysis on each incident or request.
3. What are three activities to take when developing the IT Service Continuity management process?
(Choose 3)
A) Undertake a business impact assessment.
B) Determine the strategy.
C) Perform risk analysis.
D) Implement stand-by procedures.
4. You are the Service Desks manager and you have been tasked to develop an operational level agreement. With which group are you most likely to be negotiating this agreement?
(Choose 1)
A) Another internal support team.
B) Senior management.
C) A customer focus group.
D) A first level support team.
5. You have been tasked with conducting a SWOT analysis of the Service Desk.
What is the best description of what you will be required to do? (Choose 1)
A) Identify its strengths, wants, organisation and threats.
B) Identify its strengths, weaknesses, opportunities and threats.
C) Identify its successes, weaknesses, opportunities and threats. nArialZ br
D) Identify its size, wants, outages and tactics.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A,B,C | Question # 4 Answer: A | Question # 5 Answer: B |
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