Updated: Jun 04, 2026
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1. U+ Bank uses Pega Customer Decision Hub to display an offer to its customers on the U+ Bank website.
The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.
What do you configure in the Next-Best-Action Designer to achieve this outcome?
A) Contact policy rules
B) Arbitration rules
C) Customer segments
D) Engagement policies
2. The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
What is the number of outputs that each component has?
A) Set-Property=4, Results=4
B) Set-Property=4, Results=1
C) Set-Property=1, Results=4
D) Set-Property=1, Results=1
3. A financial institution has created a new policy that states the company will not send more than 500 emails per day.
Which option allows you to implement the requirement?
A) Customer contact limits
B) Suppression rules
C) Volume constraints
D) Applicability rules
4. U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
Which property allows you to use the risk segment computed by the decision table in the decision strategy?
A) pxOutcome
B) pxRiskSegment
C) pxSegment
D) pxResu/t
5. MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.
Which arbitration factor do you configure to implement the requirement?
A) Propensity
B) Action value
C) Business weighting
D) Context weighting
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |
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