Download EXIN : ITIL-F Questions & Answers as PDF & Test Software
Updated: Jun 02, 2026
No. of Questions: 325 Questions & Answers with Testing Engine
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ITIL-F Practice Q&A's
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EXIN ITIL Foundation Sample Questions:
1. Which ITIL process is used to restore normal service operation as quickly as possible?
A) Service level management
B) Incident management
C) Problem management
D) Availability management
2. Which of these should a change model include?
1. The steps that should be taken to handle the change
2. Responsibilities; who should do what, including escalation
3. Timescales and thresholds for completion of the actions
4. Complaints procedures
A) 2 and 4 only
B) 1 and 3 only
C) All of the above
D) 1,2 and 3 only
3. Which one of the following is it the responsibility of supplier management to negotiate and agree?
A) The service portfolio
B) Service level agreements (SLAs)
C) Operational level agreements (OLAs)
D) Third-party contracts
4. Which statement BEST represents the guidance on incident logging?
A) Incidents must only be logged if a resolution is not immediately available
B) The service desk decide which incidents to log
C) All incidents must be fully logged
D) Only incidents reported to the service desk can be logged
5. A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
A) Be kept up-to-date on the progress of an activity
B) Manage an activity
C) Be accountable for the outcome of an activity
D) Perform an activity
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |
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