Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, the Service Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console.
Which recommendation should the Solution Architect voice to the CIO to ensure higher adoption by the call center team?

A) Implement an embedded web view of B2B Commerce within the Service Console.
B) Provide access to B2B Commerce data within the Service Console so they can see the cart.
C) Implement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart.
D) Implement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart.

2. Universal Containers (UC) is concerned about potential data storage issues in Salesforce due to the Invoice, Order, and Inventory data that would be flowing infrom various on-premise legacy CRM and ERP applications. UC would like to view and occasionally report on this data on-demand for day-to-day operational processes and would prefer not to store the data in Salesforce due to data residency requirements.
Which recommendation should the Solution Architect make to meet this requirement?

A) Push the data into Salesforce and implement an archival strategy.
B) Write custom Apex code to retrieve the data in real time from external systems.
C) Re-architect the implementation using Salesforce Connect and external objects.
D) Use Salesforce Orchestrator with MuleSoft to retrieve the data when it is needed.

3. The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently,or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform.
Which solution should a Solution Architect recommend to create better collaboration and visibility for UC employees, resellers, and service partners?

A) Grant access to resellers and partners byproviding Partner Community licenses.
B) Grant access to resellers and partners by providing Customer Community licenses.
C) Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.
D) Grant access to resellers and partners by providing Customer Community Plus licenses.

4. After a Solution Architect presents the Salesforce User Attribute Chart, the project owner has someconcerns and questions regarding the Role Hierarchy choices for the executive assistant who reports to all of the VPs.
There are also questions about the ideal license given to the CEO who provides executive oversight and reviews the Executive Dashboard atthe end of each accounting period. There are some restrictions on budget spend for overall licenses, and the user base is forecasted to continue to grow.
Which two explanations should the Solution Architect use to address the concerns and gain final acceptance?
Choose 2 answers

A) The CEO should have a Platform Plus license given that the role is a consumer of information and should be at the top of the Role Hierarchy.
B) The CEO should have a Sales Cloud license given that the role is a processor of information and should be at the top of the Role Hierarchy.
C) Given that the executive assistant will need access to the data for all of the VPs being supported, the assistant should be placed higher up in the Role Hierarchy than the VPs.
D) The Role Hierarchy should mirror the organization chart. Therefore, sharing settings need to be put in place for the executive assistant given the need to have access to the data of all of the VPs being supported.

5. AC Computers has decided to extend its existing Sales Cloud solution by implementing Service Cloud and Marketing Cloud Account Engagement. AC Computers has defined two different work streams for Service Cloud and Marketing Cloud Account Engagement and wants each workstream to work iteratively in separate sandboxes and migrate to a single sandbox for UAT and integration testing. With the multiple workstreams, AC Computers needs a more rigorous change management process and an audit process.
Which two options should AC Computers consider to support both implementation workstreams?
Choose 2 answers

A) Use scratch orgs and continuous deployment tools to merge the workstream builds.
B) Use package-based deployments and scratch orgs to merge the workstream builds.
C) Use a version control system and CLI-based deployment tools to merge the workstream builds.
D) Use multiple development sandboxes and merge the workstream builds using change sets.

Solutions: