Download Cisco : 642-241 Questions & Answers as PDF & Test Software
Updated: May 28, 2026
No. of Questions: 130 Questions & Answers with Testing Engine
Download Limit: Unlimited
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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
1. Which two functions are performed by the Cisco Unified Contact Center Enterprise CTI options for agents? (Choose two.)
A) accepts Instant Messaging requests from third-party chat clients routed to the agent
B) places outbound calls for agents in the Outbound Option Progressive mode
C) controls call and agent state
D) presents caller data to agent in pre-call whisper with the Cisco IP phone
E) presents information provided by the caller from the voice response system
2. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is untrue?
A) Cisco Unified Intelligence Center 8.0(x) uses Informix to store its local database of report templates.
B) WebView 8.0(x) can be deployed in a cluster of up to eight servers that share report templates.
C) WebView 8.0(x) supports up to 25 concurrent reporting users.
D) Cisco Unified Intelligence Center 8.0(x) supports up to 200 concurrent reporting users.
3. When a call is processed using the Ring No Answer dialed number in Cisco Unified Contact Center Enterprise, what does the caller experience?
A) The caller hears queue music and is sent to the default queue for that call type.
B) The caller is automatically transferred to the next agent without any indication.
C) The caller hears ringing at the agent and then follows the new script for Ring No Answer.
D) The caller hears ringing at the agent; this ringing continues until the caller drops the call.
4. In the Cisco Unified Contact Center Enterprise solution, which CTI option is required to support an integration to drive Siebel agent workflows and provide data to the Siebel application?
A) either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or CTI Object Server
B) Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition with Siebel using the embedded browser option
C) Cisco Unified Contact Center Enterprise CTI Object Server with the Siebel CRM Connector
D) Cisco Unified Contact Center Enterprise Cisco Agent Desktop with optional keystroke macro integration
E) either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or Cisco Agent Desktop Browser Edition
5. In a Cisco Unified Contact Center Enterprise design, the customer wants to use Session Initiation Protocol calls from its voice network carrier. Which design consideration is true for this solution?
A) All agent phones must be configured as Session Initiation Protocol phones.
B) Cisco Unified IP IVR must be configured for G.711 voice calls only.
C) Cisco Unified Border Element must be included for Session Initiation Protocol message normalization and management.
D) Additional digital signal processor resources are required in the design for Session Initiation Protocol calls.
Solutions:
| Question # 1 Answer: C,E | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: C |
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