Download Avaya : 33810X Questions & Answers as PDF & Test Software
Updated: Jun 04, 2026
No. of Questions: 50 Questions & Answers with Testing Engine
Download Limit: Unlimited
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33810X Practice Q&A's
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Avaya Aura® Contact Center Solution Design Sample Questions:
1. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?
A) Avaya Presence Service
B) Email and Web Communication
C) AACC High Availability
D) Microsoft Lync Integration
2. AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?
A) Web Chat Snap-In
B) Context Store Snap-In
C) Co-Browsing Snap-In
D) Presence Snap-In
3. A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)
A) One-X Agent
B) Voice and Multimedia Contact Server with Avaya Media Server
C) Voice Contact Server only
D) Multimedia Contact Server only
E) Voice and Multimedia Contact Server without Avaya Media Server
4. In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)
A) What are the agent performance reporting requirements?
B) What Is the IVR name?
C) What are the customer support pain points?
D) Which system support click-to-call from the web?
E) What is the percentage of customer support Issues that are resolved In one call?
5. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?
A) Avaya IX ™ Workplace
B) Avaya Callback Assist
C) Avaya IX ™M Workspaces
D) Avaya Agent Desktop
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B,C,E | Question # 4 Answer: A,B,D | Question # 5 Answer: C |
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